Shipping & Returns


Have questions?


You can:

email us at:

call us on: (0044) 7599 341204

or fill in our contact form:


UK Delivery

Delivery Options

Standard delivery within 3-5 working days (UK) - FREE on orders over £49

£1.99 on orders of £49 and under. Orders will be despatched by courier, a signature is required.

Outer Hebrides may take longer than 4 days.

International deliveries are within 3-8 working days from the date of dispatch – FREE delivery on orders over £199

£7 on orders of £199 and under. 

International orders may be subject to customs taxes or delays while going through customs. Unfortunately, these are beyond our control and the recipient of the order will be responsible for these charges.

Please note: we do not dispatch or deliver on Sundays or public holidays and are unable to deliver to PO box and military base addresses. Certain destinations may take a little longer – please see below for full delivery information. 


Delivery instructions

We want to make sure that your Regalo Céu presents arrive safe and sound, so there are a few delivery requests we can't commit to:

  • Leaving parcels over fences
  • Leaving parcels on doorsteps
  • Putting parcels through windows
  • Leaving parcels in bins/bin cupboards or wheelie bins
  • Leaving parcels exposed to the elements



Delivery Charges

In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.

Please note that Regalo Céu cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the cases of adverse weather conditions.

Tracking details for your order will be included in your order confirmation email (registered customers will also be able to locate these details from within their account area once despatch has been confirmed). Alternatively, please email us at:

All deliveries will be made via courier service where a signature is required. Please ensure that there will be somebody available at the delivery address who will be able to provide this. In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt the following working day. The courier will attempt delivering the order on 3 consecutive working days, unless they are instructed by the recipient or a member of our Customer Service team to hold for a future delivery date. Please note that changes of delivery address will need to be made via the Customer Service team. Should the courier be unable to complete delivery after the 3 attempts have been made, your order will be returned to us. In these cases Regalo Céu reserves the right to charge you again for any return and re-send costs that we incur.

Please note, we do not despatch or deliver at weekends or public holidays and are unable to deliver to PO Boxes.


International Delivery

Our international shipping charges are based on a flat rate cost which is automatically calculated during the checkout process once the delivery destination country has been selected. All international orders will be delivered within 3-8 working days from the date of dispatch. European deliveries are usually made within 2-7 working days.

From the date the order is placed, it will be dispatched as stated below:

1 to 10 units = 72 hours

11 to 199 units = 1 week

200 to 399 units = 2 weeks

400 units to over = 6 weeks

*Subject to card authorisation and stock availability.

Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.

International orders may be subject to Customs inspections and/or fees based on each country's specific regulations. Regalo Céu is not responsible for these actions or any reimbursement of customs fees or taxes. Should the recipient refuse to pay these charges, the purchaser will be liable to pay the returns costs. If the returns cost exceeds the products value and the option of abandoning/destroying the goods is chosen, no refund will be given for the order.

International Delivery Charges

Our international delivery charges will be a flat rate of £7 per each order of £199 and under. Please locate the delivery zone for your country in the table below.

Delivery Zone

Delivery Countries

Average delivery times (Mon-Fri)


Zone 2

Belgium, Ireland, Luxembourg, Netherlands

From 2 days


Zone 3

France, Germany

From 2 days


Zone 4

Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden

From 2 days


Zone 41

Czech Republic, Hungary, Poland, Slovenia, Slovakia,

From 2 days


Zone 42

Bulgaria, Cyprus, Estonia, Lithuania, Malta, Romania

From 2 days


Zone 5

Albania, Andorra, Canary Islands, Channel Islands. Gibraltar, Moldova, San Marino, Turkey, Ukraine

From 5 days


Zone 51


From 5 days


Zone 6

US - New Jersey, US - New York

From 5 days


Zone 7

US (except New Jersey and New York), Mexico, Canada

From 5 days


Zone 8

China, Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Africa, Taiwan

From 5 days


Zone 9

Bahamas, Bahrain, Bermuda, British Virgin Islands, Cook Islands, Dominican Republic, Egypt, Fiji, French Polynesia, Granada, India, Iraq, Israel, Morocco, Pakistan, Qatar, Saudi Arabia, Tahiti, United Arab Emirates

From 5 days


Zone 10

Algeria, Argentina, Chile, Costa Rica, Ecuador, Liberia, Libya, Seychelles, Tunisia

From 5 days


Zone 11


From 5 days


Zone 12

New Zealand

From 5 days


UK Delivery Restrictions

Please note that due to geographical location, the following destinations may take a little longer to receive orders. For these regions, when Next Day delivery is selected, the courier will aim to deliver in two working days. Where Standard delivery is selected, deliveries should arrive within four working days, except for ZE postcodes.

Isle of Man
Northern Highlands
Orkney and Shetlands



Postcode range

Average delivery time (in working days)



AB30-35, AB44-54

2 days




2 days




2 days




2 days




2 days


Isle of Man

IM (all)

2 days



All postcodes

2 days


Northern Highlands

AB36-38, AB55-56, HS1-8, IV (all), KW0-14, PH17-32, PH34-48

2 days



HS9, KA28, PA20-99, PH33, PH49-99

2 days


Orkney & Shetland

KW15-99, ZE (all)

2 days


Cancellations & Returns

Distance Selling Regulations

Under the EU's Distance Selling Regulations, customers located in the European Union are entitled to a 14 day cooling off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 14 working days; starting from the day after the goods are received. These regulations dictate that we will refund the cost of the item(s) ordered and, in addition to this, the original despatch charge. Regalo Céu are not liable to cover costs of returning the goods.

If for any reason we have arranged to collect the goods from you, we reserve the right to recover the costs of collection from you*.

*Please note this only applies to customers located within the European Union.



If you decide to return something and written notification is received after the 14 day cooling off period (please refer to the EU Distance Selling Regulations above) we will be delighted to offer an exchange to the value of the goods up to 28 days from the date you received your goods. Once the 28 day period has passed we have the right to refuse returns of any unwanted items. 

Damaged/ Faulty Goods

In the unfortunate event that your order arrives damaged or are suspected to be faulty, we will be happy to provide replacements or offer a refund as soon as possible. Please contact our Customer Service team via email at 

An alternative product will be offered in cases where stock is no longer available. It may be necessary to provide photographs of the damaged/faulty goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review Investigation. Correspondence will be made with you directly.

Returns Procedure

Items must be unused, in a perfect resalable condition and accompanied by a valid order reference.

Wrapping - Returns should be wrapped securely using the same packaging they were received in, or in appropriate packaging to ensure the goods arrive with us in their original condition. The order reference should be clearly displayed on the exterior label. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.

UK - Complete the online returns form found in our “contact us” section to notify us of your intent to return. Customer Service will then email you a pre-paid returns label which you need to affix to the exterior packaging. Drop this to your nearest collection point (details of which will be included in the email from Customer Service). 

All Returns requests submitted outside of normal UK working hours (8.30am – 5:00 pm) will be processed the next working day (Monday – Friday).

If you do not wish to use the online returns form, please refer to “Rest of World” for an alternative method for returning your order.

Rest of World - Please notify us of your intent to return the goods by email to 

We recommend you use the returns label fixed on the front of the Online Order Delivery Note. Please affix the appropriate postage (at your own cost). Our returns address is: Regalo Céu, c/o Luxury Bayit UK Ltd, 20-22 Wenlock Road. London. N1 7GU. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund/exchange for returns that fail to arrive with us and where no proof of postage/tracking is available.

Refunds & exchanges - We aim to process exchanges within 2 working days from the date the return is received. Delivery charges may be applied for exchanges; charged at the standard rate (please refer to the “Delivery Options” above for further details). 

Refunds will be applied against the original payment method within 2 working days from the date the return is received. Refunds may take 5-7 working days to show against an account, depending on your bank. 

If your order has qualified for a discount, this shall no longer apply if the items that you are returning result in the order value falling below the threshold criteria to qualify for the discount. The discounted products must therefore either be returned or they shall be charged at the full recommended retail price.

If your order qualified for a free gift with purchase and the goods that you are returning mean that you no longer meet the criteria of the promotion, the free gift must also be returned so that we are able to process the exchange/refund.


Registered address (mailing only):

Regalo Céu
20-22 Wenlock Road
London. N1 7GU
United Kingdom


Tel: 0044 (0) 7599 341204

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© 2019 by Regalo Céu